The Business Assurance Solutions Environment (BASE) is a set of software that helps an enterprise to monitor, analyze, control, improve and manage information related services. This collection of functionalities might work with the existing enterprise applications including service resource inventory, ordering, transaction tracking, billing, financial, human resources, customer care, reporting, and customer relationships. Fundamentally BASE provide mechanization for enterprises to tie their strategic metrics to business requirements in order to produce true business value, such as measures of end-user satisfaction and corporate productivity. 

Enterprise IT infrastructures and the application systems that control them have become much more sophisticated and mature in recent years. The IT applications have become “smarter” through the use of embedded software controls. This has given rise to a new view of the use of BASE Systems. BASE provides a collection of methods and procedures to access managed service and business objects across the entire enterprise infrastructure and the overall business. The robustness of the BASE becomes a competitive tool which can be leveraged by the operators as well as the customers. In a nut shell, BASE allow you to get a predictable and measurable cost basis with constant visibility into your business performance.

Would you like your process or environment to respond when changes to your business occur ?

AcuMaestro's solution is both flexible and customizable. Born of experience, AcuMaestro’s BASE creates its information outputs in real time. It accomplishes this by utilizing a database of normalized data which has been created by tapping into a business’ existing information systems. The task of acquiring the business data is performed by open-interface that can adopt to your existing systems quickly. The data is conditioned (normalized) so that the creation of information (measurements called Business Behavior Indicators) can be made efficient and timely. BASE gives you traceability allowing you to see how a change to a service process may necessitate impact to your IT environment.  Or an enhancement to your IT environment can be related to new business opportunities. 

The BASE System can ensure the end-to-end quality of your services throughout the service life cycle by including management of the quality of any supporting sub-services from internal or external service providers.  This trend is emerging as a new vehicle for customer retention, adding new values to existing customer care for customer satisfaction improvement, thereby increasing revenue per customer. The risk management feature in BASE can continually keep you apprised of security issues, allowing you to predict and manage business impacts.   AcuMaestro’s professional services include assisting the client to model the business processes and the engineering and development of the APIs. This flexible approach allows the powerful analysis engines in the BASE core to be made applicable to a variety of business at minimal cost.