Service
based businesses have adopted operation support
systems (OSS) to help bring automation to bear on their
operations. These tools have proven to be extremely
valuable in driving down labor costs and increasing
profitability. Today these tools are not enough. To
improve the overall business you need more than
individual process automation and control. To be able
to react more quickly and with higher precision an
integration of the entire business operation is
required. Management must be able to react to changing
business conditions very quickly. Relationships with
partner firms must be measured and reported. Service
guarantees to customers must be met and supported with
tangible evidence. Business improvement activities
must be aimed at high value targets and results must
be traceable to the bottom line.
Born
of their experience with OSS systems created in the telecom arena, AcuMaestro has
created a solution aimed at delivering the kind of
information system needed to differentiate players in
today's service business marketplaces. More than
just operations support, the solution adds value to
and extends a company’s existing information systems
to create an Operations Enhancement System.
Sound good? Here's how we do it: use what
you've already got to better advantage. The existing
application systems that you use to operate your business are
probably doing what you expect of them. We can teach them
to do more. The idea is simple. Make the existing
systems do more than just their appointed tasks. Make them
tell you about the results of their tasks, in context!
The heart of our solutions is a
specialized software product called Business Assurance Solution Environment
(BASE). BASE is
set up to extract data about business operations from your
existing systems. The data is normalized and managed so
that BASE's powerful analysis engine can operate in real time to
produce readouts on the current status of what you, the business
manager, considers important. The result is a truly
integrated picture of current business conditions that are:
- Timely
- Accurate
- Specific to your needs
- Traceable to bottom line
financials
- Integrated and consistent
across the business • • •
With the ability to gather data from
multiple sources BASE is able to display information on areas
like:
- Outsourcing results and
payback
- Partner performance
- Customer satisfaction results
- Service Level Agreements
conformance and
penalty costs
- Operation's true cost of
ownership • • •
Virtually anything derivable
from data that flows through your IT systems. AcuMaestro
has a solution that can help you improve your business results,
no matter what business marketplace you are in. --
the
Solution is simple: if it matters-- Measure it, Monitor it, Make
it Better !
