Our Services

The BASE^[TM] family of products is backed by our proactive professional services and customer services organizations. By forming strategic alliances with local Information Industry experts and Value-Added Resellers, we are able to offer the best-in-class infrastructure systems. We provide a step-by-step process with the ability to retrofit existing performance management solutions. The goal of our professional services organization is to ensure our customer's successful deployment of the solution across their entire business process environment. We will integrate mature project controls throughout the life cycle of solution development, to help enable our customers leverage the full capabilities of the BASE solution. This process will begin with an analysis of the customers’ existing and planned business processes, and will develop solution workflows to optionally utilize existing platforms and information systems. Some of our services include:

Business Case Management: Our service team can assist customers to develop and manage their business cases. Customers can choose to work directly with our onsite Case Manager, or indirectly using our various mechanisms by which revenue could be increased and/or costs reduced.

Service Support / Partnering Planning: For new or outsourcing projects, it is very important to establish a monitoring framework at each stage of project development. Our Professional Service team can provide support to develop hardware and software configuration plans to support our customer's business plans on our systems.

Installation and Deployment Services: Our team provides support for software installation, early phase troubleshooting and system tuning in Trial, Test, as well as Production environments.

Acceptance Verification Development and Execution: We can assist Acceptance Verification Plans for each phase of solution integration with or without BASE solutions. Our highly customer-focused process will help our valued customers define the scope of integration, test cases and expected test case results, data requirements, and other responsibilities of the parties with respect to the testing activities.

Training: We provide Solution level training, Administration Workshops, and End-User training.

Documentation: we can help our customers develop the following documentation set related to BASE: Architecture Documentation, User & Administration Guides, and Maintenance Manuals. Our business management consultants can assist our customers to establish quality process plans and documentation (e.g., six sigma projects).